Our goal is to give our customers high-quality and high-value products that anybody can afford. That’s why everything in our refurbishing process, from selecting the appropriate parts to checking the product for quality assurance, is very rigorous in order to ensure that our customers get the quality that they paid for. Your trust is everything to us, after all.
We are only human, however, and are not exempt from oversights. As rigorous as our process may be, some products reach our customers dead on arrival (DOA) or have hardware or software issues that require repair. But don’t worry; we have safety nets in place that will guarantee that you get your money’s worth should these uncommon circumstances occur.
The first thing you need to know is that our 13-month warranty covers all parts and labor costs of defective or malfunctioning products. That means if your product arrives and you notice damage or defect that is not due to handling or personal use, repair and labor costs for your product will be covered by our warranty service. And for your information, our warranty period is one of the longest online, where the standard warranty service only lasts a year (12 months).
And if that’s not enough, you can also avail of our DOA Exchange service if you receive a malfunctioning or defective product. This service gives you a guaranteed exchange of your product for a different unit of the same model, relieving you of further hassle with regard to the defective unit in question. To make a DOA Exchange claim, all you need to do is to lodge a complaint through the contact form within 48 hours upon receipt of the product. You will be given 15 days to complete and submit this form, beyond which your product will be subject to our regular warranty process.
So if you’re concerned about getting a defective product on the off-chance, don’t be. Our warranty and DOA Exchange services are at the ready for every issue you may have. We guarantee that you’ll get a product you’ll love—each and every time.